7-Day Reclean Guarantee
We take pride in every clean we carry out across Perth. Our guarantee exists because we're confident in our work — and because we believe you deserve a service that's done right, every single time.
At Supakleen, your satisfaction isn't just a priority — it's our promise. If any part of your clean doesn't meet expectations, contact us within 7 days of your service date and we'll return to reclean the affected areas at absolutely no extra cost to you.
Eligibility
- The service must have been paid in full before a reclean request can be lodged.
- All reclean requests must be submitted within 7 calendar days of the original service date.
- The guarantee applies only to areas and tasks that were included in the original scope of the booking.
What Is Covered
- Areas that were missed or not addressed during the original clean.
- Cleaning results that fall below a reasonable professional standard for the service type booked.
- Tasks listed in your original service agreement that were not completed to satisfaction.
What Is Not Covered
- New dirt, dust, stains, spills, or marks that occurred after the original service was completed.
- Pre-existing stains, permanent discolouration, mould, rust, limescale build-up, or general wear and tear.
- Areas or tasks that were not part of the original booking scope.
- Additional cleaning requests made after the service has been completed.
- Damage caused by third parties or other trades following the clean.
How the Reclean Process Works
- Contact us within 7 days by phone or email, clearly describing the area or concern.
- Supakleen reserves the right to inspect the affected area before scheduling a reclean.
- Photos may be requested to help us assess the issue quickly and fairly.
- The guarantee is limited to one complimentary reclean visit per original service.
- Recleans will be scheduled at a mutually convenient time within a reasonable timeframe.
End of Lease Cleaning
- The property must remain vacant and undisturbed between the original clean and the reclean.
- The guarantee covers cleaning-related concerns only — it does not extend to maintenance, repairs, or pre-existing property issues.
- A copy of the property manager's inspection report may be requested where the claim relates to a failed bond inspection.
- Supakleen is not liable for bond decisions made by property managers or landlords.
Supakleen reserves the right to make a fair and reasonable assessment of all reclean requests. This guarantee is offered in addition to your statutory rights under Australian Consumer Law and does not limit those rights in any way.
Questions? Call us on 0493 847 515 or email supakleen@outlook.com.au