Terms of Service
Last Updated: June 2026
1. Service Agreement
By booking a cleaning service with Supakleen, you agree to comply with and be bound by these terms. All services are subject to team availability.
2. Bookings & Quotes
All quotes provided are estimates based on the information you provide regarding your property's size and condition. If the property conditions differ significantly upon arrival (e.g., extreme structural dirt, heavy hoarding, or undisclosed rooms), we reserve the right to adjust the final quote before commencing work.
3. Property Access, Water & Electricity
You must ensure our cleaning team has safe, unhindered access to the property at the scheduled time. It is a strict requirement that the property has active running water and electricity. If we cannot gain access or utilities are turned off, a call-out/cancellation fee may apply.
4. Cancellation & Rescheduling Policy
We require at least 24 hours notice for any cancellations or booking rescheduling. Cancellations made within less than 24 hours of the scheduled start time may incur a $50 cancellation fee to cover staff scheduling conflicts.
5. Property Condition & Liability
While our team takes the utmost care, Supakleen is not responsible for repairing pre-existing wear and tear, permanent carpet stains, structural damage, or delicate/broken items that were not brought to our attention prior to the clean.
6. 7-Day Reclean Guarantee
Our 7-day reclean guarantee applies strictly to End of Lease and Vacate cleans under the specific conditions outlined in full on our Guarantee Terms page.
7. Contact Information
For all booking modifications, enquiries, or emergencies, please call 0493 847 515 or email supakleen@outlook.com.au.